Welcome to Lotte Lou.
These terms and conditions apply to every visit to our website and to all orders placed through Lotte Lou. By using our website and placing an order, you agree to these terms.
We value transparency. That’s why we make sure information about products, prices, delivery and service is presented as clearly as possible.
Product information
We do our best to display products, images and descriptions as accurately as possible. Small differences in colour, material or appearance may occur.
Orders
After placing an order you will receive a confirmation of your purchase. Once an order has been processed, changes or cancellations may no longer be possible.
Prices & payment
All prices shown are in euros and include VAT, unless stated otherwise.
Payments are made through secure payment methods available at checkout.
Delivery
We aim to process and deliver orders carefully and within the stated delivery times.
You can find more information about shipping and delivery times on our Shipping policy page.
Exchanges & returns
For information about exchanges, return requests and conditions, please see our Exchanges & returns page.
Additional conditions may apply to hygiene products.
Liability
Lotte Lou is not liable for damage caused by incorrect use of products or by circumstances beyond our reasonable control.
Privacy
We handle personal data carefully and confidentially. You can find more information in our Privacy policy.
Changes
Lotte Lou reserves the right to change these terms at any time when necessary.
Contact
Do you have questions about these terms or about your order? Feel free to get in touch via our contact page.
Thank you for your trust in Lotte Lou ♡
Team Lotte Lou