At Lotte Lou we value your privacy.
When you visit our website or place an order, we trust that your data will be handled carefully and securely. On this page we explain what information we collect, why we do so and how we handle it.
What data do we collect?
When you use our website we may collect data such as:
- name
- email address
- delivery and payment details
- phone number (if provided)
- order information
- information about how you use our website
We only collect data that is needed to make your order and your experience with Lotte Lou run smoothly.
Why do we collect this data?
We use your data to:
- process and deliver orders;
- contact you about your order;
- answer questions and requests;
- improve our website and services;
- prevent fraud and misuse;
- keep you informed when you have given your consent.
How do we protect your data?
We treat your data confidentially and take appropriate measures to protect it against loss, unauthorised access or misuse.
Sharing data
We never sell your personal data to third parties.
Only when necessary for our services may data be shared with carefully chosen partners, such as:
- payment providers;
- shipping partners;
- technical partners that support our webshop.
These parties only receive the data they need to carry out their work.
Cookies
Lotte Lou uses cookies to make the website work properly and to improve your experience.
Cookies help us, for example, to:
- remember preferences;
- analyse website usage;
- make the website easier to use.
You can manage cookies at any time through your browser settings.
Your rights
You always have the right to:
- access your data;
- correct your data;
- have your data deleted;
- object to the use of your data.
Would you like to exercise one of these rights? Feel free to contact us.
Changes
Lotte Lou reserves the right to change this privacy policy when necessary. You can always find the most up-to-date version on this page.
Contact
Do you have questions about your privacy or this privacy policy? Feel free to contact us via our contact page.
Thank you for your trust in Lotte Lou ♡
Team Lotte Lou